Credit Notes are used when:

You as a seller

  • Received returned/incorrect/faulty goods
  • Overcharged your customer

You as a buyer:

  • Were undercharged by your supplier

For creating a Credit Note, follow these steps

  1. Go to the Accounting Tab.
  2. Click on Credit Notes and click on Create to go to the Create Credit Note page.
Create a Credit Note on this page. Indicate the Contact, Account to be Credited, and the amount to be Credited. You can also indicate any applicable taxes.

3. Select the Contact that is involved and the Account involved in the transaction.

4. Indicate the amount to be Credited and any applicable taxes.

5. Click the red SAVE button to create your Credit Note.

6. To use the Credit Note, go to the invoices under the Sell tab.

7. You will be able to see the Credit Notes associated with the Contact the Invoice belongs to in the invoices.

8. Click on the 'Apply Credit Note' button at the top-right of the page. A pop-up will appear and fill in the amount to be credited to the customers.

9. Click Save to apply the Credit Note amount and update the final amount.

A pop-up will appear showing the Credit Notes under the Contact associated with the Invoice. Type the amount you are using from the Credit Note and click Save to apply the changes.

Once you have successfully created the Credit Note, you can export the list you Credit Notes in xls format.

Click on the arrow on the right-hand side of the page to export the file.