Understand customer problems quickly, set priority levels, assign tasks, and track progress with ease. Automatically capture customer information, assign tickets to the right team members, and keep customers informed with updates. Utilize the power of analytics to gain insights and identify trends. Create custom views and filters to quickly locate and address tickets.

Teams can create tickets for customer service inquiries and assign them to relevant team members for resolution. Each ticket can be tracked and updated with details such as customer's name, contact information, issue description, resolution status and more. Additionally, customers can be kept updated on the progress of their ticket via automated notifications.