Email Helpdesk

Easily manage customer queries with Email Helpdesk. Respond quickly to customer emails and track customer history with a single click. Automate email notifications and set up customer surveys for feedback to monitor customer satisfaction levels.

Track customer interactions in one place. Automate customer ticketing and simplify customer service. Create and manage customer tickets in the same platform, without switching between multiple applications. Monitor customer interactions and respond quickly to customer queries. Seamlessly integrate with existing email accounts to receive and respond to customer queries in real-time.

Automatically prioritize customer requests and assign tickets to the appropriate team. Track customer queries, prioritize customer requests, and manage customer tickets with ease. Easily find customer data and records with Deskera's powerful search. Monitor customer service performance and analyze customer trends with interactive dashboards.

Streamline Communication

Enhance Customer Service

Improve Efficiency

Reduce Costs

Enable seamless communication between customers and employees.

Allow customers to submit tickets easily.

Automate notifications and reminders.

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Key Features of Email Helpdesk
with Deskera ERP.

Create New Email Helpdesk Ticket
Describe the issue and submit the ticket to the helpdesk team
View Open Support Tickets
Check the status of any open support tickets and access associated documentation
Close Support Tickets
Mark a ticket as resolved once the customer's issue has been addressed
Assign Email Helpdesk Tickets
Assign tickets to the appropriate team members for resolution
Escalate Support Tickets
Route tickets to more senior personnel if the issue remains unresolved
Create Custom Email Templates
Create custom email templates to quickly respond to customer inquiries
Generate Email Helpdesk Reports
Generate reports to track ticket resolution times and customer satisfaction
Manage Team Performance
Monitor team performance and ensure tickets are being addressed in a timely manner
Set Ticket Priorities
Assign priority levels to tickets to ensure the most urgent cases are addressed first
Automate Support Processes
Automate processes to reduce manual work and improve customer response times
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Deskera Email Helpdesk