Email Helpdesk
Easily manage customer queries with Email Helpdesk. Respond quickly to customer emails and track customer history with a single click. Automate email notifications and set up customer surveys for feedback to monitor customer satisfaction levels.
Track customer interactions in one place. Automate customer ticketing and simplify customer service. Create and manage customer tickets in the same platform, without switching between multiple applications. Monitor customer interactions and respond quickly to customer queries. Seamlessly integrate with existing email accounts to receive and respond to customer queries in real-time.
Automatically prioritize customer requests and assign tickets to the appropriate team. Track customer queries, prioritize customer requests, and manage customer tickets with ease. Easily find customer data and records with Deskera's powerful search. Monitor customer service performance and analyze customer trends with interactive dashboards.
Enable seamless communication between customers and employees.
Allow customers to submit tickets easily.
Automate notifications and reminders.
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Key Features of Email Helpdesk
with Deskera ERP.
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Deskera Email Helpdesk
What is an email helpdesk?
An email helpdesk is a type of customer service software that allows customers to contact customer service through email. It provides a centralized platform for businesses to track, monitor, and respond to customer service inquiries. It also allows businesses to automate customer service tasks, such as ticketing and routing.
How does an email helpdesk work?
An email helpdesk works by allowing customers to submit inquiries via email. These inquiries are then routed to the appropriate customer service team. The team can then respond to the customer's inquiry, track the status of the inquiry, and provide updates.
What are the benefits of using an email helpdesk?
The primary benefit of using an email helpdesk is the ability to streamline customer service inquiries. An email helpdesk allows businesses to automate customer service tasks, such as ticketing and routing, and to track and monitor customer service inquiries in one centralized platform. It also provides businesses with a more efficient way to respond to customer inquiries.
What types of inquiries can be submitted through an email helpdesk?
An email helpdesk can be used to submit a variety of customer service inquiries, such as questions about products or services, requests for technical support, or complaints.
How long does it take for customer service inquiries to be answered?
The amount of time it takes for customer service inquiries to be answered depends on the complexity of the inquiry and the availability of the customer service team. Generally, customer service inquiries are answered within a few hours.
Can an email helpdesk be used to contact customer service outside of business hours?
Yes, an email helpdesk can be used to contact customer service outside of business hours. Inquiries submitted outside of business hours will be answered as soon as the customer service team is available.
Is an email helpdesk secure?
Yes, an email helpdesk is secure. All customer service inquiries are encrypted and securely stored in a centralized database.
Is an email helpdesk user-friendly?
Yes, an email helpdesk is user-friendly. It provides an easy-to-use interface for customers to submit inquiries and for customer service teams to respond to inquiries.
Is it possible to customize an email helpdesk?
Yes, an email helpdesk can be customized to meet the specific needs of a business. It can be tailored to include features such as automated ticketing and routing, customer service analytics, and integration with other customer service software.
Use Cases
