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Deskera CRM

Easy-to-use Helpdesk Software

Automate, streamline your customer support with helpdesk feature in Deskera CRM

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Capterra
(4.5)
Software Advice
(4.8)
Create Unforgettable Customer Experience with Deskera CRM Helpdesk
Simple ticketing to categorize, prioritize, track, and solve customer support tickets. Create a smart knowledge base so that your customers can find answers by themselves.

Retain Your Customers

Retaining existing customers is as important as new customer acquisition. Deskera CRM helpdesk lets you do both sales and customer support in one single platform. Provide the best customer support with the helpdesk feature in Deskera CRM.

Build a self-help site and knowledge base for your customers in a few minutes. With preconfigured templates and quick setup, you can have your help site up and running with no coding required.

Connect your support email with the helpdesk feature to receive and respond to customer issues and queries.

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Stop Letting Customer Issues Fall Through the Cracks

Track and solve customer support tickets with ease. Connect your support email for automated ticket creation.

Categorize, prioritize, and assign tickets to your support staff. View all your customer support communications in one place with the helpdesk feature.

Create custom ticket views by selecting priority, status, assignee, and more conditions. View relevant tickets on your ticketing dashboard.

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Let Your Customers Help Themselves

Provide the best help to your customers by creating a smart knowledge base. Select a domain and build a help site for your customers.

Brand your help site by uploading your company's banner and logo. Create and manage articles and sections as per your business requirements.

Create a smart repository of articles and sections so that your customers can find answers by themselves. Share relevant articles with your customers for fewer tickets.

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Improve the Efficiency of Your Support Team

Improve your team productivity by providing them better tools to support your customers. Save your support time by creating a smart knowledge base so that your customers can find all the answers by themselves.

With Deskera CRM, your support staff can create, prioritize, and track all your customer's issues in one place. Your support team can create custom views to categorize and prioritize customer tickets and ultimately provide a better customer experience.

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What our Customers Say About Us

Whatever your business
size, Deskera enables you to
simplify operations across
business functions. Here's
what our customers say
about us.

At GoDo, we understand that managing our finances and customer relationships is essential for our success. Deskera has provided us with an easy to use and intuitive platform that has enabled us to access our financial data, track customer relationships, and manage our finances with ease. We have been able to streamline our processes, better manage our finances, and stay on top of our customer relationships. We highly recommend Deskera to any business that is looking to stay organized and efficient.

Wesley Wright

CEO, GoDo Life

We are extremely pleased with our decision to switch to Deskera and have seen a significant improvement in our business operations since making the switch. The sales process was smooth from start to finish and customer support at every step of the implementation was stellar. Highly recommend Deskera to those looking for a great ERP solution.

Wally Mears

CEO, The Jungle

We implemented Deskera's integrated platform to improve our procurement and inventory management processes to streamline our operations and improve efficiencies. I highly recommend their platform to any company looking to accelerate their growth.

Scott Phetsalod

Laboratory Manager

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Enterprise-level features,
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Awesome Helpdesk Features for Your Business
✓ Intuitive interface that requires minimal training
✓ Brand your help center by uploading logo and banner
✓ Connect your support email for automated ticket creation
✓ Manage your data visibility
✓ Create & manage sections and articles
✓ Create ticket views to categorize and prioritize tickets
Boost your productivity
You can save 200+ hours annually by switching to Deskera. Sign up today to see the difference

Frequently Asked Questions

Can I set up a help center or knowledge base with Deskera CRM Software?
Yes, Deskera CRM Software lets you set up your help center. You can create and manage articles, sections, and maintain a knowledge base for your customers.
Can CRM software help me to improve customer service?
Customer Relationship Management (CRM) Software enables businesses to provide efficient customer support. With CRM software, you can create a help site for your customers to find all the answers they need.
Can I implement Deskera CRM Helpdesk without any developers/programmers?
Yes, you do not need any technical expertise to create your help site. You can select a domain to set up your help center within a few minutes and improve your customer support.
Can I organize articles into different sections?
Yes, you can create articles and tag them to different sections with Deskera CRM.
Can I connect my support email address for automated ticket creation?
Yes, you can connect your support email address with Deskera CRM software. Whenever any customers send an email to the support email address, it will automatically create a ticket in the helpdesk.
Can my support staff create tickets in Helpdesk Software?
Yes, your support staff can create tickets and update customers on the progress of the ticket with helpdesk feature in Deskera CRM.

Run Your Business With Deskera

What if you could replace at least three different SaaS tools (and their subscriptions) with a single application?

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Deskera
Sales: 888 690 3830

Products

ERPMRPAccounting and FinanceInventory ManagementWarehouse ManagementCRM and MarketingHuman Resource Management

Use Cases

AR & APPurchase OrdersJournal EntriesBarcode Generation and ScanningFixed Asset AccountingLot, Batch, and Serial TrackingBudgeting and ForecastingMulti Warehouse ManagementRevenue RecognitionProject CostingMulti Channel Order ManagementSales Pipeline ManagementReserve StockManufacturing Operations

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