Automate, streamline your customer support with helpdesk feature in Deskera CRM
Retain Your Customers
Retaining existing customers is as important as new customer acquisition. Deskera CRM helpdesk lets you do both sales and customer support in one single platform. Provide the best customer support with the helpdesk feature in Deskera CRM.
Build a self-help site and knowledge base for your customers in a few minutes. With preconfigured templates and quick setup, you can have your help site up and running with no coding required.
Connect your support email with the helpdesk feature to receive and respond to customer issues and queries.
Stop Letting Customer Issues Fall Through the Cracks
Track and solve customer support tickets with ease. Connect your support email for automated ticket creation.
Categorize, prioritize, and assign tickets to your support staff. View all your customer support communications in one place with the helpdesk feature.
Create custom ticket views by selecting priority, status, assignee, and more conditions. View relevant tickets on your ticketing dashboard.
Let Your Customers Help Themselves
Provide the best help to your customers by creating a smart knowledge base. Select a domain and build a help site for your customers.
Brand your help site by uploading your company's banner and logo. Create and manage articles and sections as per your business requirements.
Create a smart repository of articles and sections so that your customers can find answers by themselves. Share relevant articles with your customers for fewer tickets.
Improve the Efficiency of Your Support Team
Improve your team productivity by providing them better tools to support your customers. Save your support time by creating a smart knowledge base so that your customers can find all the answers by themselves.
With Deskera CRM, your support staff can create, prioritize, and track all your customer's issues in one place. Your support team can create custom views to categorize and prioritize customer tickets and ultimately provide a better customer experience.