Deskera CRM

Support and Service

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Support and Service

We cannot shut our eyes to the vital part of any business. Be a great support to your customers with superior service.

CRM Software with Customer Support Management Features

Comprehensive Case Details

Efficiently record and track complete case details including case status and priority. You can view case creation date, time, assignee, and assignee status for case.

CRM Software for Customer Case Assignment

Assign Cases

Assign process owners or resources for each customer case. You can also change the assignee of the case depending on the availability of resources.

CRM Software to Manage Customer Activities

Add an Activity

Allocate multiple activities to each customer case and track the issue resolution status. You can also keep track of phone calls/emails to help keep a record of ongoing discussions on the case.

CRM Software for Customer Service and Support Management

Set Priority Levels

Add a priority level to cases based on the timeline and the level of criticality. This helps the assignee of the case to prioritize their work and the order of dealing with the case according to their relative importance.

CRM Software with Comprehensive Spreadsheet Features

Spreadsheet Functionality

With the familiar look of a spreadsheet, adding, updating and navigating information is easy. It ensures that all your tasks get completed in three clicks or less.

CRM System with Advanced Analytics Dashboard
CRM Software for Document Management

Add Documents

Add/update documents for each case. Maintain a central repository of documents to help you keep past records of cases, which can be helpful in the future.

CRM Software for Exporting Customer Case Details

Export Cases

Export your case list in multiple file formats like .pdf, .csv and more, to help you view a combined case report in one convenient spreadsheet.

Deskera CRM provides a positive user experience and resolves issues quickly with real-time support and complaint management. It gives reps the tools they need to retain valuable customers and drive engagements. Assign SLA (Service Level Agreements) and track progress of cases created by each customer in Deskera CRM. With Deskera CRM you can track pending and resolved cases with real-time status updates. Achieve total customer satisfaction by managing a complete service life cycle of each customer.

Organizations of all sizes use Deskera

Businesses using Deskeras ERP, HRMS and CRM Software

Go-live in hours, not days

With Deskera, you can go live in hours, not days.