Order Management
Manage all aspects of sales orders from multiple channels, including creation of shipments, pick-pack-ship, bill of lading and backorder tracking. Assign individual order numbers, generate picking lists, view statuses, and track delivery times.
Create and manage orders across multiple channels
Reserve stock for specific orders
Enable dropshipping for orders
Automate pick, pack and shipping processes
Track order shipments
Monitor stock levels and replenishment
Generate invoices and sales orders
Manage returns and refunds
Analyze sales trends and customer insights
Automate end-to-end order fulfillment processes
Deskera Order Management for your business
Deskera ERP's Order Management features offer an efficient, streamlined process for managing orders from customers. You can manage multi-channel orders from your eCommerce store, marketplaces like Amazon, and other online stores. You can reserve stock for orders, dropship products to customers directly, use Pick Pack Ship to quickly pick, pack and ship orders to customers, and track orders and shipments in real-time. With Deskera ERP, you can streamline your order management process and maximize customer satisfaction.
Streamline Processes
Automate order entry and processing across multiple channels.
Expand Reach
Reach and process orders from customers in multiple markets.
Reduce Error
Automatically consolidate orders to reduce errors.
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Key Features of Order Management
with Deskera ERP.
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Deskera Order Management
What is Order Management?
Order management is a process that involves the tracking and fulfillment of customer orders from the moment an order is placed through to delivery. It encompasses activities such as inventory management, order processing, shipping, and customer service. The goal of order management is to provide an efficient and cost-effective way of managing customer orders.
How does Order Management work?
Order management is typically managed using an automated system, such as a software application. This system will allow for the tracking of customer orders, inventory, order processing, and customer service. It will also provide the ability to generate reports and analyze data related to orders and inventory. This system allows for the efficient and accurate tracking of orders and helps to ensure customer satisfaction.
What type of information is tracked in Order Management?
Order management systems typically track a variety of customer and product information, such as customer name and address, product SKU and description, order quantity, and order status. This information is used to track the progress of an order, from the moment it is placed through to delivery.
What are the benefits of Order Management?
Order management systems offer a number of benefits to businesses. It helps to streamline the order-fulfillment process, allowing for faster delivery times and improved customer service. Additionally, it can help to reduce costs associated with managing orders, such as inventory costs and shipping costs. Finally, it helps to provide a better understanding of customer behavior and trends, allowing for more informed business decision making.
What are the components of an Order Management system?
The components of an Order Management system typically include inventory tracking, order processing, shipping, and customer service. Additionally, the system may include features such as order tracking, reporting, and analytics.
How can Order Management help improve customer service?
Order management systems can provide a number of benefits to customer service. It allows for faster order processing, which can help to reduce customer wait times. Additionally, it can provide customers with access to real-time order status information, ensuring that they are kept informed of their order progress. Finally, it can help to reduce customer inquiries by providing customers with comprehensive order information.
What types of reports are available in an Order Management system?
Order management systems typically provide a variety of reports. These reports can provide insights into order trends, customer behavior, and inventory levels. Additionally, they can help to track the progress of orders and identify any potential issues or delays.
How does Order Management help manage inventory?
Order management systems help to manage inventory by providing an accurate and up-to-date view of inventory levels. This information can be used to identify any potential shortages or surpluses, allowing for better inventory planning and purchasing decisions. Additionally, the system can provide visibility into the order-fulfillment process, helping to ensure that orders are processed efficiently and on time.
How is Order Management integrated with other systems?
Order management systems like Deskera are typically integrated with other systems, such as enterprise resource planning (ERP) and customer relationship management (CRM) systems. This integration allows for the sharing of data between systems, providing a more comprehensive view of customer orders and inventory. Additionally, this integration can help to streamline the order-fulfillment process, providing customers with a more efficient and accurate service. Systems that are not integrated require time and effort to integrate, and usually defeat the benefits of using order management systems.
Use Cases
