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Implementation Consultant

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The Implementation Consultant will be the face of Deskera in managing new and existing business accounts, addressing to incoming queries and issues. He/She will be responsible in assisting the clients in implementing the product and assist in addressing clients concerns/issues during implementation period. He/She will continue to build long working relationships and trust with customer accounts through open and interactive communication. Opportunity to work in a rapidly growing firm with exposure to numerous learning windows in the enterprise software solutions industry.

Education : Bachelor Degree, Accounting preferred
Job Location : Singapore

Essential Responsibilities And Duties

  • Provide knowledge of the functionality of one or more core Deskera modules (such as ERP, HRMS, CRM and etc).
  • Serves as the point of contact for Deskera Provision Team with clients.
  • Participate in the technical workshops during the analysis and design stages of project.
  • Assist clients to analyse all workforce requirements and provide efficiency solutions.
  • Assist in improvements to our software, processes or supporting documentation.
  • Ability to work and adapt in a rapidly growing firm with Startup mindset.

Knowledge/Skills/Abilities

  • Minimum Bachelor’s Degree, Accounting preferred.
  • Basic knowledge of Microsoft Excel, Power Point and Word.
  • Experience in Business Requirements gathering.
  • Experience in ANY ERP product implementation.
  • Prior internship in technology firms with sales & marketing focus is a strong advantage.
  • Strong verbal and written communication skills including professional telephone demeanour.
  • Competent computer utilization skills including the importance of maintaining accurate information in a database.
  • Able to make good judgments based on evidence and available knowledge.
  • Possesses confidence, professionalism, motivation and eagerness to succeed.
  • Able to work in a team and be independent.

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