Understand customer problems quickly, set priority levels, assign tasks, and track progress with ease. Automatically capture customer information, assign tickets to the right team members, and keep customers informed with updates. Utilize the power of analytics to gain insights and identify trends. Create custom views and filters to quickly locate and address tickets.
Teams can create tickets for customer service inquiries and assign them to relevant team members for resolution. Each ticket can be tracked and updated with details such as customer's name, contact information, issue description, resolution status and more. Additionally, customers can be kept updated on the progress of their ticket via automated notifications.
Automate the creation, assignment and tracking of tickets.
Track tickets from initiation to resolution in real-time.
Monitor progress of tickets and analyze trends over time.
Key Features of Support Tickets
with Deskera ERP.
Frequently asked questions
Deskera Support Tickets
What is a ticket?
What is the purpose of ticketing?
What are the benefits of ticketing?
What is the difference between a ticket and an incident?
What information is typically included in a ticket?
How are tickets typically assigned?
How are customer service requests typically submitted?
How long does it typically take to resolve a ticket?
How is customer feedback typically collected?
Is ticketing secure?