Track customer interactions in one place. Automate customer ticketing and simplify customer service. Create and manage customer tickets in the same platform, without switching between multiple applications. Monitor customer interactions and respond quickly to customer queries. Seamlessly integrate with existing email accounts to receive and respond to customer queries in real-time.
Automatically prioritize customer requests and assign tickets to the appropriate team. Track customer queries, prioritize customer requests, and manage customer tickets with ease. Easily find customer data and records with Deskera's powerful search. Monitor customer service performance and analyze customer trends with interactive dashboards.
Enable seamless communication between customers and employees.
Allow customers to submit tickets easily.
Automate notifications and reminders.
Key Features of Email Helpdesk
with Deskera ERP.
Frequently asked questions
Deskera Email Helpdesk
What is an email helpdesk?
How does an email helpdesk work?
What are the benefits of using an email helpdesk?
What types of inquiries can be submitted through an email helpdesk?
How long does it take for customer service inquiries to be answered?
Can an email helpdesk be used to contact customer service outside of business hours?
Is an email helpdesk secure?
Is an email helpdesk user-friendly?
Is it possible to customize an email helpdesk?