To know more information about the Contact, click on the respective Contact to view their profile.

As you have seen in how to edit, change, and delete Contacts in the previous article, you may also make changes to the Contacts details by updating the fields on the left-hand side of the page, as shown above.

Hover your cursor next to the contact name on the left-hand side of the page. Click on the Edit icon once it appears. After clicking on the Edit icon, you can make changes to all the fields in the box as shown.

You can change the lead status for the Contact by clicking on the dropdown arrow. You can also change it to hot leads, cold leads, warm leads, customer selection, and create a new label as you wish.

Click on the Save button to save your changes.

Email, Activity, and Notes

Sync your email to the system


Under the Email section, you have an option to send and receive emails from the customers, set reminders, and create notes for your contacts.

Click on the Create Email wherein you can connect your email account with Deskera sales account for sending an email either by entering your Gmail account credentials or by connecting with the IMAP account.

Under the Reminder section, you can schedule an activity with the contacts to progress in deals.

Click on Create Activity button, a window will appear where you need to fill in the activity details like Activity name, Date, Time, Notes, Assign to, Linked to, Contact person, Organisation, Tick on the option is Mark as done, Tick on the field Send Invitation to attendees.

This shows the different initiatives that you have been working on for the Contact. It tracks how many calls, meetings, and other tasks you have accomplished.

Under the Notes section, you can add the notes of your tasks, reminders, etc., to keep track of your work.

Deals

view deals tagged to the contact here

The Deals Section on the right side of the page shows how many deals are open, won, or lost. You can click the 'Create Deal' button and track the Contact's progress until they are converted to a customer.

Custom Fields

Under custom field option you by clicking on the Create custom controls, you can add your custom fields to the contacts.

The below window will appear where you need to fill in the required details as per the custom field you need to create.

Create a custom field here
Create a custom field here


Under Add field details fill in the Field name, Field type(Number, Text or Dropdown), Tick on yes/no to mark the field is mandatory or not, as per the selected type add Decimal Precision/Max length/Dropdown value.

Under create in module tab, you can select the option either Contact, deal, or both if you wish to create the selected custom fields in both the module.

Lastly, click on the save button, where the custom field will be added.