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Which Deskera Applications do I get when I subscribe to 'All Applications'?

When subscribing to 'All Applications', you get access to the following applications:
• Deskera Customer Relationship Management
• Deskera Accounting Management
• Deskera Project Management
• Deskera Human Resource Management System
• Deskera Learning Management System
• Deskera Leave and Attendance Manager

In addition, you also get access to the following modules inbuilt with Deskera applications:
• Deskera Document Management
• Deskera Calendar Management
• Deskera Email

What type of users can I create in Deskera? Please help me decide on the number of users required for my organization.

Deskera allows you to easily create user accounts for all stakeholders in your organization. You may create the following user types:
• In Deskera CRM add user types such as Sales Manager, Sales Executive, Administrator and more.
• In Deskera Accounting Management add user types such as Accountants, Finance Team Users, Administrator and more.
• In Deskera Project Management add user types such as Project Managers, Project Members, Team Leads, Administrators and more.
• In Deskera Human Resource Management System add user types such as HR Manager, Employees, Managers, Administrators and more.
• In Deskera Learning Management System add user types such as Administrators, Instructors, Learners/Trainees/Students and more.
• In Deskera Leave and Attendance Manager add all user types such as HR Manager, Employees, Managers, Administrators and more.
To help you decide on the number of users, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What is White-Labeled feature? What can I do with it?

Deskera offers you a wide range of white-label products that can be easily re-branded and re-sold to earn profits. It allows you to easily customize Deskera applications. This feature is currently available for Deskera Partners in Deskera Premium Plan only. Learn more about Deskera Partners

How do I get Basic Support? What does it include?

Deskera offers you This e-mail address is being protected from spambots. You need JavaScript enabled to view it as Basic Support, when you sign up for any Deskera Application. All your issues related to Deskera Applications would be responded within 2 working days.

How do I get Premium Support? What does it include?

Deskera Premium Support includes the following:
• Issue Tracker: You can easily report and track issues through 'Issue Tracker' functionality which can be accessed from your Deskera Account.
• Live Phone Assistance from our Technical Experts:

• Receive technical guidance – 24x7
• Get assistance in product set - up, usability of new features and any technical issue.
• Let our experts fix the problem for you.

How does the FREE Trial Period work?

Deskera offers you to start using its applications on a free trial basis initially and then to go for an actual subscription. During the Free Trial Period, you can access and use almost all the product functionalities, which not only gives you a hands-on view of the system, but also the flexibility of subscribing it only after realizing its benefits.

You will not be charged during the Free Trial Period. Your credit card is only charged after the end of the Free Trial Period according to the subscribed plan. If you choose to cancel your subscription during the Free Trial Period, you will not be charged a thing.

How can I get alias Domain?

Deskera offers you the flexibility to use Deskera Applications at your domain. This feature is currently available only when you sign up for the Deskera Premium plan.

How can I customize the Design?

Deskera offers you the flexibility to easily customize the design of Deskera Applications from the available list of Deskera Themes. This feature is currently available only when you sign up for the Deskera Premium plan.

What is API? How can I use it?

You can share Deskera Application content with other applications as well as other web locations through Deskera API. This feature is currently available when you sign up for Deskera SME, Premium, Corporate and Business plans.

What is SSL? How does it benefit me?

Secure Sockets Layer (SSL) is a security protocol that provides communications privacy and authentication for all Deskera Applications. SSL Based Encryption ensures enhanced privacy and data security. It helps in server and client identity authentication as well as prevents Phishing attacks.

What is SSO? How does it benefit me?

SSO stands for Single Sign-On functionality which is inbuilt with all Deskera Applications. It allows you to easily switch between Deskera Applications without the trouble of logging into each Deskera Application separately. You are asked for login id and password only once and can use any Deskera Application without logging in during the current session.

How do I sign up for Deskera?

Select a plan and Sign Up. You can find these plans at the following links:
• View Deskera Application Plans
• View Deskera CRM Plans
• View Deskera Accounting Plans
• View Deskera Project Management Plans
• View Deskera HRMS Plans
• View Deskera LMS Plans
• View Deskera Leave and Attendance Manager Plans.

You can also learn more about Deskera Special Offers, if any, here.

What types of payment do you accept? Do you take a P.O.?

We accept online payment through the following Debit/Credit Cards:
We can also accept Purchase Orders, Cheques, Money Order and more. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll help you out with your payment plan.

Any questions before you sign up?

If you have any queries about Deskera, just This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll be happy to help you out.

Can I change my plan anytime?

Yes. Click on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account for viewing the list of available plans. Simply click on a plan and click subscribe to change your existing plan. Please note that your existing plan becomes inactive as soon as you choose a new plan. Learn more about the upgrade and downgrade options in the following questions.

How do I upgrade my existing plan?

Upgrading to a new Deskera Plan is easy. Access all available plans by clicking on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account. Select a plan having more users, applications or both and click Subscribe. You will be transferred to the new plan with your existing data and users intact.

How do I downgrade from my existing plan?

Access all available plans by clicking on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account. Select a plan having less users, applications or both and click Subscribe. Please note that downgrading to a new plan may result in loss of data. If you downgrade to a plan having less users, Deskera would ask you to specify the users to be deactivated from the list of current users. If you downgrade to a plan having less applications, then your data for the unsubscribed applications would be lost. Please make sure to back up any important data before exercising the Downgrade option.

How is my credit card charged?

Deskera asks for your credit card information during signing up for a plan. You will not be charged during the initial Free Trial Period, if applicable, for the selected plan. Your credit card is charged thereafter according to the subscribed plan. An example. If you subscribe for the Basic Deskera Plan, your credit card is not charged for the first 7 days. You will be charged $49.95 on the 8th day. As this plan is monthly, your next payment would be due after 30 days from the first payment date and so on. You may choose to unsubscribe from an application anytime by clicking on the 'Cancel Subscription' link on your Dashboard. Please note that your current data would be lost on canceling your current subscription. Please make sure to back up any important data before exercising this option.

How can I view my invoices?

You can view the invoices from the 'View Invoices' link on the Dashboard of your Deskera Account. Your current invoice is updated to the Invoice list at the end of each billing cycle.

Where can I see my current subscription details?

You can view your current subscription details on the Dashboard of your Deskera Account. You can also view your complete subscription details i.e. current and past subscription details by clicking on 'View My Subscriptions' link on the Dashboard of your Deskera Account.

How do I access the applications I had signed for?

The links for the applications subscribed by you are present on the dashboard of your Deskera Account. Click on an application to start using it right away.

How do I put my company logo in Deskera Applications?

You can put your company logo through 'Company Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. The uploaded logo is displayed on the Deskera login page as well as on the top left corner of your Deskera Account.

How can I configure the timezone and base currency for my company?

You can configure company settings through 'Company Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. Select a Timezone and Base Currency to be used as basic company settings in all Deskera Applications.

How do I create users in Deskera?

You can create users in Deskera by clicking on 'User Administration' tab displayed on clicking 'Administration' link present on the Dashboard of your Deskera Account. Click on Create User under User Management to create users and assign role and permissions for different Deskera Applications.

How can I manage application access for different users?

You can manage user access in Deskera by clicking on 'User Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. Click on 'Manage Application Access' button, select a Deskera Application and assign/un-assign users and corresponding roles for the selected Deskera Application.

How do I use Issue Tracker?

Issue Tracker allows you to easily manage and track all your issues related to Deskera Applications. Click on the 'Open New Issue' link on the Dashboard of your Deskera Account to easily enter Issue details, priority, status and more. You can also track issues through the link 'View Issues' link present on the Dashboard of your Deskera Account.

How do I change my credit card information?

You can change your credit card information in Deskera through the 'Change Card' link on the Dashboard of your Deskera Account.

I suspect some unauthorized activities in my account. How can I check it?

You can track all user activities in the system through Audit Trail records. Deskera maintains an Audit Log of all user activities with details such as Time and IP address to easily locate any user activity. Contact Deskera Support, if you need further assistance.

How can I change my password?

You can change password of your Deskera Account through the 'Change Password' link present on the top left corner of your Deskera Account Dashboard.

How can I edit my profile information?

You can edit profile details including email id and contact details of your Deskera Account through the 'My Account' link present on the top left corner of your Deskera Account Dashboard.

I forgot my unique log in URL. Please help.

Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

I forgot my password. Please help.

Open your unique login page URL and click on the link 'I forgot my username/password'. Please enter your username or email id for recovering your password.

Alternatively, Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

I forgot my username. Please help.

Open your unique login page URL and click on the link 'I forgot my username/password'. Please enter your email id for recovering your username.

Alternatively, Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

How do I cancel my existing subscription?

You may choose to unsubscribe from an application anytime by clicking on the 'Cancel Subscription' link on your Dashboard. Please note that your current data would be lost on canceling your current subscription. Please make sure to back up any important data before exercising this option.

Is there any subscription / termination fee for Deskera Products?

There are no termination fees or hidden costs involved. The price you pay is only the fixed monthly fee that is based on the plan you've chosen.

How can I cancel my existing subscription?

You can cancel your current subscription from the link 'Cancel Current Subscription' on the Dashboard of your Deskera Account. Please note that cancelling your current subscription will deactivate all your users and application access immediately. You can re-activate your account within the next 30 days and get all your data back. If you choose to renew subscription after the next 30 days, your data may be lost. Please back up any important data, if you choose to renew at a later date. You can also contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need any help.