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What is Deskera?

Deskera is a comprehensive suite of Enterprise Applications which help companies run their business processes efficiently. It enables you to create personalized company pages and helps you in carrying out your day to day business operations easily, without the trouble of managing any database and application servers.

Deskera helps you achieve an end-to-end view across your business, manage and optimize your business operations and resources, improve operational efficiency and more. As Deskera is a hosted solution - all you need to access Deskera is a browser with an internet connection.

How can Deskera help me run my business better ?

You could use our:
• Customer Relationship Management Suite to manage all your campaigns, prospective and existing customers
• Accounting Management Suite to easily manage sales and billing, purchasing, accounts and more.
• Project Management Suite to manage your projects effectively.
• Human Resource Management Suite to manage routine tasks like payroll, performance management, time-sheet, recruitment and more.
• Online Leave and Attendance Management Suite to help you manage your employee attendance and leave records.

Which Deskera Applications do I get when I subscribe to 'All Applications'?

When subscribing to 'All Applications', you get access to the following applications:
• Deskera Customer Relationship Management
• Deskera Accounting Management
• Deskera Project Management
• Deskera Human Resource Management System
• Deskera Learning Management System
• Deskera Leave and Attendance Manager

In addition, you also get access to the following modules inbuilt with Deskera applications:
• Deskera Document Management
• Deskera Calendar Management
• Deskera Email

What type of users can I create in Deskera? Please help me decide on the number of users required for my organization.

Deskera allows you to easily create user accounts for all stakeholders in your organization. You may create the following user types:
• In Deskera CRM add user types such as Sales Manager, Sales Executive, Administrator and more.
• In Deskera Accounting Management add user types such as Accountants, Finance Team Users, Administrator and more.
• In Deskera Project Management add user types such as Project Managers, Project Members, Team Leads, Administrators and more.
• In Deskera Human Resource Management System add user types such as HR Manager, Employees, Managers, Administrators and more.
• In Deskera Learning Management System add user types such as Administrators, Instructors, Learners/Trainees/Students and more.
• In Deskera Leave and Attendance Manager add all user types such as HR Manager, Employees, Managers, Administrators and more.
To help you decide on the number of users, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What is White-Labeled feature? What can I do with it?

Deskera offers you a wide range of white-label products that can be easily re-branded and re-sold to earn profits. It allows you to easily customize Deskera applications. This feature is currently available for Deskera Partners in Deskera Premium Plan only. Learn more about Deskera Partners

How do I get Basic Support? What does it include?

Deskera offers you This e-mail address is being protected from spambots. You need JavaScript enabled to view it as Basic Support, when you sign up for any Deskera Application. All your issues related to Deskera Applications would be responded within 2 working days.

How do I get Premium Support? What does it include?

Deskera Premium Support includes the following:
• Issue Tracker: You can easily report and track issues through 'Issue Tracker' functionality which can be accessed from your Deskera Account.
• Live Phone Assistance from our Technical Experts:

• Receive technical guidance – 24x7
• Get assistance in product set - up, usability of new features and any technical issue.
• Let our experts fix the problem for you.

How does the FREE Trial Period work?

Deskera offers you to start using its applications on a free trial basis initially and then to go for an actual subscription. During the Free Trial Period, you can access and use almost all the product functionalities, which not only gives you a hands-on view of the system, but also the flexibility of subscribing it only after realizing its benefits.

You will not be charged during the Free Trial Period. Your credit card is only charged after the end of the Free Trial Period according to the subscribed plan. If you choose to cancel your subscription during the Free Trial Period, you will not be charged a thing.

How can I get alias Domain?

Deskera offers you the flexibility to use Deskera Applications at your domain. This feature is currently available only when you sign up for the Deskera Premium plan.

How can I customize the Design?

Deskera offers you the flexibility to easily customize the design of Deskera Applications from the available list of Deskera Themes. This feature is currently available only when you sign up for the Deskera Premium plan.

What is API? How can I use it?

You can share Deskera Application content with other applications as well as other web locations through Deskera API. This feature is currently available when you sign up for Deskera SME, Premium, Corporate and Business plans.

What is SSL? How does it benefit me?

Secure Sockets Layer (SSL) is a security protocol that provides communications privacy and authentication for all Deskera Applications. SSL Based Encryption ensures enhanced privacy and data security. It helps in server and client identity authentication as well as prevents Phishing attacks.

What is SSO? How does it benefit me?

SSO stands for Single Sign-On functionality which is inbuilt with all Deskera Applications. It allows you to easily switch between Deskera Applications without the trouble of logging into each Deskera Application separately. You are asked for login id and password only once and can use any Deskera Application without logging in during the current session.

How do I sign up for Deskera?

Select a plan and Sign Up. You can find these plans at the following links:
• View Deskera Application Plans
• View Deskera CRM Plans
• View Deskera Accounting Plans
• View Deskera Project Management Plans
• View Deskera HRMS Plans
• View Deskera LMS Plans
• View Deskera Leave and Attendance Manager Plans.

You can also learn more about Deskera Special Offers, if any, here.

What types of payment do you accept? Do you take a P.O.?

We accept online payment through the following Debit/Credit Cards:
We can also accept Purchase Orders, Cheques, Money Order and more. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll help you out with your payment plan.

Any questions before you sign up?

If you have any queries about Deskera, just This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll be happy to help you out.

Can I change my plan anytime?

Yes. Click on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account for viewing the list of available plans. Simply click on a plan and click subscribe to change your existing plan. Please note that your existing plan becomes inactive as soon as you choose a new plan. Learn more about the upgrade and downgrade options in the following questions.

How do I upgrade my existing plan?

Upgrading to a new Deskera Plan is easy. Access all available plans by clicking on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account. Select a plan having more users, applications or both and click Subscribe. You will be transferred to the new plan with your existing data and users intact.

How do I downgrade from my existing plan?

Access all available plans by clicking on the 'New Subscriptions' tab present in the 'View my subscriptions' link on the Dashboard of your Deskera Account. Select a plan having less users, applications or both and click Subscribe. Please note that downgrading to a new plan may result in loss of data. If you downgrade to a plan having less users, Deskera would ask you to specify the users to be deactivated from the list of current users. If you downgrade to a plan having less applications, then your data for the unsubscribed applications would be lost. Please make sure to back up any important data before exercising the Downgrade option.

How is my credit card charged?

Deskera asks for your credit card information during signing up for a plan. You will not be charged during the initial Free Trial Period, if applicable, for the selected plan. Your credit card is charged thereafter according to the subscribed plan. An example. If you subscribe for the Basic Deskera Plan, your credit card is not charged for the first 7 days. You will be charged $49.95 on the 8th day. As this plan is monthly, your next payment would be due after 30 days from the first payment date and so on. You may choose to unsubscribe from an application anytime by clicking on the 'Cancel Subscription' link on your Dashboard. Please note that your current data would be lost on canceling your current subscription. Please make sure to back up any important data before exercising this option.

How can I view my invoices?

You can view the invoices from the 'View Invoices' link on the Dashboard of your Deskera Account. Your current invoice is updated to the Invoice list at the end of each billing cycle.

Where can I see my current subscription details?

You can view your current subscription details on the Dashboard of your Deskera Account. You can also view your complete subscription details i.e. current and past subscription details by clicking on 'View My Subscriptions' link on the Dashboard of your Deskera Account.

How do I access the applications I had signed for?

The links for the applications subscribed by you are present on the dashboard of your Deskera Account. Click on an application to start using it right away.

How do I put my company logo in Deskera Applications?

You can put your company logo through 'Company Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. The uploaded logo is displayed on the Deskera login page as well as on the top left corner of your Deskera Account.

How can I configure the timezone and base currency for my company?

You can configure company settings through 'Company Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. Select a Timezone and Base Currency to be used as basic company settings in all Deskera Applications.

How do I create users in Deskera?

You can create users in Deskera by clicking on 'User Administration' tab displayed on clicking 'Administration' link present on the Dashboard of your Deskera Account. Click on Create User under User Management to create users and assign role and permissions for different Deskera Applications.

How can I manage application access for different users?

You can manage user access in Deskera by clicking on 'User Administration' tab displayed on clicking 'Administration' link on the Dashboard of your Deskera Account. Click on 'Manage Application Access' button, select a Deskera Application and assign/un-assign users and corresponding roles for the selected Deskera Application.

How do I use Issue Tracker?

Issue Tracker allows you to easily manage and track all your issues related to Deskera Applications. Click on the 'Open New Issue' link on the Dashboard of your Deskera Account to easily enter Issue details, priority, status and more. You can also track issues through the link 'View Issues' link present on the Dashboard of your Deskera Account.

How do I change my credit card information?

You can change your credit card information in Deskera through the 'Change Card' link on the Dashboard of your Deskera Account.

I suspect some unauthorized activities in my account. How can I check it?

You can track all user activities in the system through Audit Trail records. Deskera maintains an Audit Log of all user activities with details such as Time and IP address to easily locate any user activity. Contact Deskera Support, if you need further assistance.

How can I change my password?

You can change password of your Deskera Account through the 'Change Password' link present on the top left corner of your Deskera Account Dashboard.

How can I edit my profile information?

You can edit profile details including email id and contact details of your Deskera Account through the 'My Account' link present on the top left corner of your Deskera Account Dashboard.

I forgot my unique log in URL. Please help.

Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

I forgot my password. Please help.

Open your unique login page URL and click on the link 'I forgot my username/password'. Please enter your username or email id for recovering your password.

Alternatively, Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

I forgot my username. Please help.

Open your unique login page URL and click on the link 'I forgot my username/password'. Please enter your email id for recovering your username.

Alternatively, Deskera sends you an email containing your account details after successfully signing up for a Deskera Account. Please search your email account for these details.

If you still need help, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the email id used while creating your Deskera Account. We will mail your account details including unique login URL, username and password to you. Please bookmark your unique URL login page for future reference.

How do I cancel my existing subscription?

You may choose to unsubscribe from an application anytime by clicking on the 'Cancel Subscription' link on your Dashboard. Please note that your current data would be lost on canceling your current subscription. Please make sure to back up any important data before exercising this option.

Is there any subscription / termination fee for Deskera Products?

There are no termination fees or hidden costs involved. The price you pay is only the fixed monthly fee that is based on the plan you've chosen.

How can I cancel my existing subscription?

You can cancel your current subscription from the link 'Cancel Current Subscription' on the Dashboard of your Deskera Account. Please note that cancelling your current subscription will deactivate all your users and application access immediately. You can re-activate your account within the next 30 days and get all your data back. If you choose to renew subscription after the next 30 days, your data may be lost. Please back up any important data, if you choose to renew at a later date. You can also contact our This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you need any help.

I have a problem with my Deskera account - whom do I talk to ?

Reach us on our forum, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll get right back.
You can also use the following Help Features:
1. Getting Started Tips: If you are new to Deskera, get a useful and quick tour of all major features through the Getting Started Tips. The tour will get you started with Deskera within minutes of logging in. Look out for the icon on the top right corner of your screen for viewing these tips.
2. Contextual Help: Whenever you need any help regarding any link/button, Deskera provides you with a unique feature, wherein you just need to bring the mouse pointer over it and view its details (as shown below).



3. Browse through our "Frequently Asked Questions" to find immediate answers to most of your queries.
4. Navigate through product related FAQs for Deskera CRM, Deskera HRMS, Deskera Project Management, Deskera Accounting, Deskera LMS and Deskera Leave & Attendance Manager.
5.Find useful tips and tricks on Deskera Blog.

Can I personalize Deskera for my company?

Yes - When you sign up for any Deskera product, you get a personalized URL on - deskera.com. Personalize Deskera the way you want by uploading your company logo; specifying your currency and time zone details, holidays and much more.

Can I get Deskera to work with my existing enterprise applications?

Deskera's Service Oriented Architecture (SOA) facilitates seamless integration with any third party software using REST, SOAP, BAPIs and other XML based APIs. Call us or drop an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one of our experts will get back to you with a solution right away.

Can Deskera be made available in other languages?

Yes, we have implemented Deskera products worldwide in various languages. Which one are you looking for? Drop us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we’ll get back to you.

What IT infrastructure do I need to run Deskera?

All you need is a computer, an internet connection and a standard web browser installed to get started with Deskera.

Which browsers are supported by Deskera?

Deskera products run on Internet Explorer 6.0 and above, Mozilla Firefox 2.0 and above, Safari, Chrome, Flock & Opera. If you have a browser that doesn't comply with this list - please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll try to address your issues.

Can I access my email account in Deskera?

Yes, you can configure online email accounts such as Gmail, Yahoo, Hotmail and more via IMAP/POP3 right into your Deskera applications. Access your emails by clicking on the 'My Emails' link present at the top bar of your Deskera Application. If you are a new user, configure email settings by clicking on 'Settings' button and following the instructions provided in the help for 'How do I set my Email account?'

How secure is our data and where is it hosted?

We, at Deskera, take all necessary precautions to ensure that your data is safe and backed up. Our state-of-the-art redundant server cluster is hosted and professionally managed by , a recognized leader in high-end hosting.

Can I host the application on my servers?

Yes, Deskera offers multiple delivery options catering to the unique requirements of its clients. We can deliver customized solutions installed on your servers through our On-Premise delivery model. You will be only charged a one-time license fee. This option is best for Organizations who wish to leverage existing resources for infrastructure and hardware maintenance. It helps organizations to safeguard their existing IT investments through fully customized enterprise solutions which can be fully integrated with any other third party software including legacy IT systems.

What is the basic system security used by Deskera applications?

Security is provided at two levels Preventive and Proactive. Preventive Security is ensured by Role Based Access Control with Authentication for restricted access to the system. Proactive Security is ensured through SSL Based Encryption, Single URL application that does not generate any new URL while traversing the application and unique look and feel that prevents Phishing attacks.

Can the system support the ability to associate each user to one security role?

Yes, the system allows implementation of role based security measures and access rights management.

Can the system support a single login for a user and enable them to act in different capacities based upon their security role?

Yes. Each user role is assigned a single login for the system. Users can act under different roles within the systems for different components.