CRM Support and Service
Customer Support Software for effectively managing customer issues
In simple terms, Case refers to a detailed description of customer’s query or problem. Case Management aims to handle customer cases and issues in a standard and efficient manner. It enables proper staff coordination and delivery of services to your customers. The Case Management functionality in Deskera CRM allows customer service teams to capture relevant details about each case such as case name, subject, contact name, product name, type, priority and status. When a case is created, various related activities are captured. These activities are recorded systematically in Deskera CRM. Furthermore, Deskera CRM helps you to assign process owners or resources for each customer case, track pending and resolved cases (with real time status updates), allocate multiple activities to each customer case and track issue status.
Key Features of Case Management
Comprehensive Case Details:
Add an Activity:
Key Benefits of Case Management
Additional Features of Case Management